FAQ
Clear answers before you swap your shower head.
These answers are written for the current standalone Ondine product, not a future accessory or maintenance programme.
Will it fit my shower?
Ondine is intended for standard UK 1/2 inch handheld shower hose fittings. If your current handheld shower head unscrews from the hose, installation should normally be straightforward.
How long does installation take?
Most bathrooms should be a simple hand-tightened swap: unscrew the old handheld head, attach Ondine to the hose, then test the connection before normal use.
Does it soften water?
Ondine is a shower head with a visible filter chamber. It is positioned for softer-feeling shower water and a stronger-feeling rinse, not as a whole-home water softener.
Can I buy replacement filters?
No replacement filter is currently supplied for this model. We will not sell or advertise replacement parts until a compatible SKU is verified.
Do you ship outside the UK?
No. Ondine is built as a UK-only launch so the tracked 3-7 day delivery promise stays realistic.
Are there reviews?
No fabricated reviews. The review area will show a real first-review state until customers have purchased and reviewed the product.