Ondine policy

Refund and Returns Policy

Returns

30-day returns with a straightforward standard.

You can request a return within 30 days of receiving your order. Items should be returned with reasonable care and all supplied accessories.

Faulty or damaged orders

If your item arrives faulty or damaged, contact us with your order number and clear photos so we can arrange a replacement or refund.

Change of mind

Return requests should be made within 30 days. Products should be complete, clean, and packaged securely for return transit.

Statutory rights

Nothing in this returns policy affects your statutory rights under UK consumer law.